LGBTQ and black passengers face more rideshare cancellations, study finds

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09/27/2019

Though rideshare apps were intended to be a more egalitarian transportation option than traditional cab services, they have a demonstrated history of bias against minority passengers before pickup. Numerous studies have established that black passengers, for instance, faced longer wait times and were subject to more frequent cancellations than white riders. In recent years, platforms responded to reports of the bias by removing information about riders’ gender and race from the ride requests presented to drivers. Yet, a recent study shows that these adjustments have not diminished bias across the board and that black riders, riders perceived to be lesbian, gay, bisexual, transgender or queer, and riders who are perceived to be LGBTQ supporters are canceled on more frequently before pickup than white and perceptibly straight passengers.

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